We’ve rounded up a selection of questions often asked by our passengers, both during the booking process and on the journey. If you have a question that does not get answered below, please do not hesitate to email!Frequently Asked Questions
FAQ’s
We ask all of our guests to inform us of any delays by phone before boarding the flight - if we are not informed there is a waiting surcharge of 30 euros per hour. ALL DELAYS MUST BE COMMUNICATED BY PHONE OR TEXT ONLY – NOT EMAIL. Our priority on transfer day is that all guests reach their departure flight on time - this may mean that if your flight is significantly delayed you will have to wait until the next vehicle is at the airport. Communication is vital on transfer day so we can find a solution!
This is our priority! Taxi Morzine has an impeccable safety record and our vehicles are equipped with snow tyres and are either 4x4 or equipped with snow chains. Also as previously stated, our drivers are qualified and experienced in snow conditions. As required by French law, our vehicles are insured for passenger and third party claims.
We have booster seats, front facing and rear facing baby seats available in accordance to French law which are free of charge but must be booked in advance to avoid disappointment. Please refer to 4.1 in our Terms and Conditions for more information.
Please be aware that we will be driving on winding roads, often in minibuses where smaller children do not have a great view of the road. The best advice we can offer is to give potential sufferers medication prior to the transfer, do not read or play video games in the car and avoid fizzy drinks and rich, sweet foods beforehand.
After some rather messy incidents in the past we have now installed a strict no eating/no drinking policy. This is out of respect to the driver and also for the clients in the vehicle later in the day. Please refer to 4.3 in our Terms and Conditions for more information.
In peak winter season we mainly operate in and out of Morzine, Montriond, and Les Gets. We can of course organise transfers to and from Les Prodains cable car. We could potentially organise transfers to and from Avoriaz early in the morning, late in the evening or on weekdays. Please email info@taxi-morzine.com with your flight times for availability.
Please refer to section 2 of out Terms and Conditions.
We cannot accept responsibility for changes to, or cancellation of, transfer arrangements caused by events beyond our control. For example, changes caused by: war, threat of war, riots, civil strife, strikes, industrial action, terrorist activity, natural disasters, fire, technical problems to transport, closure of airports, closure of roads, adverse weather conditions, heavy snow, avalanche or similar events beyond our control. Similarly, we cannot accept responsibility for any additional accommodation or flight/travel costs or subsequent loss of wages as a result of these events.
We can organise Geneva airport transfers to and from Morzine, Les Gets, Avoriaz, Les Prodains, Montriond and St Jean d’Aulps. Rail transfers are available to and from Cluses, Thonon les Bains, Bellegarde and Geneva Cornavin. We love to organise bespoke transfers for our clients to and from other resorts and towns in France, Switzerland or Italy. Please contact Jo directly by email for a tailored quote on info@taxi-morzine.com
The company's registered name and address: SARL TAXI MORZINE. 85 Chemin de Seyrosset Bas, Morzine 74110 FRANCE. Siret N° : 50873704600013 SARL au capital de 5000€ Registered with the Registre de Commerce Thonon-les-bains Code APE 4932Z as a "Transporteur de voyageurs par taxi" License de Transport public routiers de personnes
Within reason yes. You will receive a text the day before departure confirming the pick up time. This might differ to the time initially sent on the booking confirmation document. We monitor the weather forecast, news from the airport, road works and other potential hazards which could lengthen transfer time and highly recommend you leave at our suggested time. We also ask clients to be ready to leave on time out of respect for your driver and other clients travelling later that day. See 1.7 in our Terms and Conditions
We do not operate 24 hours a day. 0033(6)77411664 is operational 7 days a week in the winter and summer season usually between 7am and 9pm. If by any chance your call goes to voicemail please leave a message or send a text. There could be a multitude of reasons that the phone call isn’t being answered – poor connection, busy line, dealing with clients in person. Please be patient and leave a message. We do not operate a late night taxi service in resort so the call will go straight to voicemail!